16/01: Different Band, Same Song--Part 2
In my last post I discussed the general observations shared with me by Martha Price, a now former volunteer at the Hermitage. Today I want to focus on the capriciousness of the way the Hermtiage is managed.
Ms. Price was asked to foster a litter of 5 kittens for several weeks over the holidays, which she happily did. When kittens reach 2 pounds (the minimum weight limit for a pediatric spay/neuter procedure), fosters bring them back into the shelter, where they are checked, and then fasted for the night prior to surgery. (This is done to prevent vomiting and choking under anesthesia). Ms. Price was also asked if she would be willing to continue to foster the kittens after their surgery, as the Isolation Area was not a healthy place for the kittens and their kitten area was full of sick cats.
But, one of the Hermitage's brilliant ideas under the new regime was to get rid of the on-site vet tech. So, from 5 PM to 7:30 AM, no one is there. So, these kittens would be brought in, fasted overnight, have surgery, return to the Hermitage at 4:30 PM, and then be left alone overnight.
When Ms. Price realized that no one would be checking on the kittens post-surgery, and that they would be coming home with her the following day anyway, she offered to just bring the kittens directly home from the Hermitage post-surgery. Debbie Brice, the Shelter Manager told her that was not possible, because the staff needed to check on them post-surgery. When Ms. Price asked how that was going to happen if no one was there, she was told that there was a baby monitor in the Isolation Area, and that staff would be alerted if there were a problem. They would hear the kittens if they were having a seizure or if they were hemorrhaging.
I will pause here while you all roll your eyes. Ms. Price felt the answer was inadequate, but dropped the matter. She was also told they would need to check on them in the morning and Ms. Price assured her she could have the kittens back before 8 AM, to no avail.
The following day, she sent an email to the Hermitage to find out what time to come pick the kittens up, and was told there had been a schedule mix-up, and the kittens had not gone in. Debbie Brice said they would be fasting again that night to prepare for surgery. They again refused to allow her to bring the kittens home the day of surgery and which would mean that the kittens would have to fast overnight for the third day in a row. Debbie repeated that taking the kittens home after surgery was considered a liability and they would be better off alone. ( Apparently she forgot that part of the contract a foster parent signs says they relieve the shelter of all liability).
When pressed as to how having a human being monitor the kittens could be considered a liability compared to a baby monitor, the staff responded that if the kitten became ill, the foster parent would not know what to do. Ms. Price responded that she would take the kitten to an emergency vet where she would personally pay all vet bills.
Debbie Brice was very upset that her decisions were being questioned and told Martha that they would no longer be requiring her services as a foster parent if she couldn't follow her orders. Martha was also told that Monica St. Claire had called the board, and told them Ms. Price would not follow the foster rules. (Ms. Price, who is in her 50's, told me she felt at this point that they were trying to treat her like a naive 18-year-old who would just go away). Later that evening she was left a voice mail that said that the kittens were staying at the Hermitage and it would be "silly" to send them home with her at all.
There are so many holes in the Hermitage response to Ms. Price, I'm not even going to try to address them. She did share with me that after her last discussion with the Hermitage, she contacted her bank, and canceled the donation check she had written to them over the holidays. And because she had been the one who wrote the thank-you cards to the donors, she knew that hers far surpassed any of the other donations.
Ms. Price was asked to foster a litter of 5 kittens for several weeks over the holidays, which she happily did. When kittens reach 2 pounds (the minimum weight limit for a pediatric spay/neuter procedure), fosters bring them back into the shelter, where they are checked, and then fasted for the night prior to surgery. (This is done to prevent vomiting and choking under anesthesia). Ms. Price was also asked if she would be willing to continue to foster the kittens after their surgery, as the Isolation Area was not a healthy place for the kittens and their kitten area was full of sick cats.
But, one of the Hermitage's brilliant ideas under the new regime was to get rid of the on-site vet tech. So, from 5 PM to 7:30 AM, no one is there. So, these kittens would be brought in, fasted overnight, have surgery, return to the Hermitage at 4:30 PM, and then be left alone overnight.
When Ms. Price realized that no one would be checking on the kittens post-surgery, and that they would be coming home with her the following day anyway, she offered to just bring the kittens directly home from the Hermitage post-surgery. Debbie Brice, the Shelter Manager told her that was not possible, because the staff needed to check on them post-surgery. When Ms. Price asked how that was going to happen if no one was there, she was told that there was a baby monitor in the Isolation Area, and that staff would be alerted if there were a problem. They would hear the kittens if they were having a seizure or if they were hemorrhaging.
I will pause here while you all roll your eyes. Ms. Price felt the answer was inadequate, but dropped the matter. She was also told they would need to check on them in the morning and Ms. Price assured her she could have the kittens back before 8 AM, to no avail.
The following day, she sent an email to the Hermitage to find out what time to come pick the kittens up, and was told there had been a schedule mix-up, and the kittens had not gone in. Debbie Brice said they would be fasting again that night to prepare for surgery. They again refused to allow her to bring the kittens home the day of surgery and which would mean that the kittens would have to fast overnight for the third day in a row. Debbie repeated that taking the kittens home after surgery was considered a liability and they would be better off alone. ( Apparently she forgot that part of the contract a foster parent signs says they relieve the shelter of all liability).
When pressed as to how having a human being monitor the kittens could be considered a liability compared to a baby monitor, the staff responded that if the kitten became ill, the foster parent would not know what to do. Ms. Price responded that she would take the kitten to an emergency vet where she would personally pay all vet bills.
Debbie Brice was very upset that her decisions were being questioned and told Martha that they would no longer be requiring her services as a foster parent if she couldn't follow her orders. Martha was also told that Monica St. Claire had called the board, and told them Ms. Price would not follow the foster rules. (Ms. Price, who is in her 50's, told me she felt at this point that they were trying to treat her like a naive 18-year-old who would just go away). Later that evening she was left a voice mail that said that the kittens were staying at the Hermitage and it would be "silly" to send them home with her at all.
There are so many holes in the Hermitage response to Ms. Price, I'm not even going to try to address them. She did share with me that after her last discussion with the Hermitage, she contacted her bank, and canceled the donation check she had written to them over the holidays. And because she had been the one who wrote the thank-you cards to the donors, she knew that hers far surpassed any of the other donations.
